Testimonials

Charlie is in a league of her own with her professionalism, dedication, and care! I’ve dealt with so many realtors over the decades and Charlie is truly extraordinary. Her love for her work shines through in everything she does. We wanted a certain price, which others thought was not doable, but she said “Yes, that’s what it will be” and achieved it. She screened all enquirers heavily, which meant very few inspections (and we all know how much work those are with 2 houses and on 100 acres!), and only true potential buyers in agreement with our (difficult to sell) conditions and pre-approved finance were allowed to inspect. She found several buyers for us, and we were in the amazing position to choose the people we felt were right for our place. To make this clear, Charlie is not getting this 10 out of 5 star rating from us because she achieved our record selling price but because she did all the things you want your realtor to do: superb professionalism, always keeping you in the loop, falling in love with your place and land, hence selling it with heart and soul, having your back under all circumstances, taking care of truly everything and simply having intuitive brilliance. I am very careful who I recommend but with Charlie and her team I know you and your property will be in the best of bestest hands. I hold her in highest regard and highly recommend her for anything Real Estate! …and as an added bonus she is also a wonderful human being!

Keiron & Sonja | Vendors

From the initial consultation, Tori demonstrated a high level of professionalism and has been a pleasure to work with. Tori has a very high understanding of the industry (specifically the local market), works tirelessly around the clock to satisfy any requests or questions and is very driven to achieve a sale that exceeds expectations. With several other agents in the area, Tori separates herself as a standout! Her attention to detail, passion and negotiation skills are some examples of how Tori makes your experience seamless. Highly recommended and no doubt will use Tori in the near future!

Jack | Vendor

Charlie was a pleasure to do business with. Her communication and knowledge of the Hunter market was spot on. We achieved the sale result she set which was $300k over other agents estimates. I highly recommend Charlie Lund and her team at The Agency.

Sean | Vendor

Tori was very knowledgeable about the process of selling our property and she explained this process very clearly to us. She was always punctual in attending our home, text messages and phone calls. She supported us while we were cleaning up the property giving us helpful ideas about what to keep and what to dispose of. She was able to introduce us to a professional and skilful conveyancer, stylist and photographer. Due to Tori’s selling skills we were able to sell our property in 3 days but not only that she sold it for above our expected sale price; topping the market for similar properties in our area. We can genuinely recommend Tori & The Agency to you.

Rolf & Jenny | Vendors

Charlie surprised us (pleasantly) from the start. She knew the market and gave us total confidence that we were going to have a good outcome. Not relying totally on the strong market, the team’s presentation of our home was faultless, no detail overlooked. The huge ‘open house” was run professionally with strong interest encouraged. Her communication with us at all stages never left us wondering. She worked with potential buyers till 11pm, then closed the sale in 24 hours. Charlie seemed to us at times to be too young to be giving such sound advice, re making ongoing plans. Tori was a pleasure to work with as well, and everything in the office was handled perfectly by Mikhaela. We have no hesitation in recommending Charlie and her team.

Bruce & Ann-Maree | Vendors

Tori and her team at The Agency recently sold our property in Gillieston Heights. From the first day of contact, Tori has been courteous, friendly and proactive in all aspects of our house's marketing and sale. After only 1 open house and 6 days on the market, Tori achieved a sale price much higher than we expected. We couldn't be more pleased with the whole process, and would highly recommend her to anyone.

Vanessa & Lachlan | Vendors

Charlie and her team were a pleasure to work with to get the most for our house. She was spot on with what she said we could get and garnered fantastic interest to make sure the most people through our house at our open. Sold in 5 days and couldn't expect any more from an agent.

Merilyn & Troy | Vendors

Tori and her team were wonderful to work with. Communication was always excellent. Market knowledge and preparation were precise and we were able to reach a very desirable outcome. Thanks Tori and Co for all your help and support!

Jesse | Vendor

Working with Charlie and her team has been such an amazing, easy experience with selling our house. She has all the right contacts (who also all answer their phones or call you back !!), she’s professional and gets the job done without hesitation. We cannot recommend Charlie and her team highly enough; they do not disappoint!

Jemma & Scott | Vendors

Tori has been fantastic to deal with during our purchase. Finding and buying this home is a dream come true for us, and Tori was instrumental in this process, and a pleasure to deal with throughout. Buying a house is very exciting, but can also be stressful and complicated; we found Tori to be very professional and also very friendly and helpful throughout the process. We also felt she was a particularly excellent communicator and displayed great attention to detail, not overlooking anything and providing answers to all our questions in a timely manner. Very highly recommended.

Bryce & Emma | Buyers

11 years ago, Charlie successfully managed to sell our property and get us into our dream home after a very stressful experience with another agent. I had no hesitation in contacting her again for the sale of our home. Once again, she succeeded, far exceeding our expectations. Charlie knows her job, is professional in her dealings and has a great team supporting her.

Craig & Michelle | Vendors

We are very pleased and thankful for the successful sale of our Tenambit property. Tori and her team did an excellent job of advising us and explaining the processes involved in their strategy. They were professionally able to assess the value of the property which sold for almost exactly the same price, within 5 weeks to a good, qualified buyer with minimal stress. They were also empathic, and helpful to us at all times and maintained regular communication with patience and positive feedback.

Doug & Helen | Vendors